This Privacy Policy forms part of the agreement between you and koin55. By using our platform, you agree to how we handle your personal data as stated here. Please read it carefully before registering an account.
Introduction & koin55's Privacy Commitment
Koin55 is an online sports betting and casino gaming platform serving the needs of Malaysian players. As a platform trusted by over 500,000 active members, we understand that your trust goes beyond the gaming experience — it also concerns how we handle your most personal information.
This Privacy Policy is prepared in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, as well as international data protection standards adopted by the regulatory body of our operating licence. All data collection, storage, processing, and sharing at koin55 is carried out in accordance with the applicable legal framework.
We believe privacy is not an optional extra — it is a fundamental right of every user. That is why we invest in cutting-edge security infrastructure, strict internal procedures, and a dedicated team to ensure your data never falls into the wrong hands. This document honestly explains what we collect, why we need it, and the rights you hold in full over that information.
Koin55 does not sell, rent, or trade member personal data to any third party for marketing purposes. Your data is used solely for platform operations and regulatory compliance.
Types of Information We Collect
Koin55 collects information from you through various touchpoints as you use our platform — from the initial registration process through to every gaming session. Understanding the types of data involved helps you make more informed decisions about your own privacy.
| Data Category | Type of Information | How It Is Collected |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number, gender | Registration form & KYC |
| Contact Information | Email address, phone number, residential address | Registration & profile updates |
| Financial Data | Bank account details, e-wallet account numbers, transaction records | Deposit & withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Automated system logs |
| Gaming Data | Betting records, game history, wins & losses | In-platform activity |
| Communication Data | Live chat transcripts, support emails, complaint records | Interactions with the support team |
For the KYC (Know Your Customer) process, we may request a copy of your identification documents such as your national ID or passport, as well as proof of current address. These documents are stored in an encrypted environment and accessible only to authorised personnel.
- We only collect data that is strictly necessary for platform operations and legal compliance.
- You will always be informed when additional information is required and why it is needed.
- Providing inaccurate or false information may result in account closure and freezing of funds.
How koin55 Uses Your Data
Every piece of data we collect has a specific and legitimate purpose. koin55 does not use your data for purposes beyond the scope of our platform operations and regulatory responsibilities.
- Account management: Identity and contact information is used to securely create, verify, and manage your account.
- Transaction processing: Financial data is required to process deposits and fund withdrawals accurately and promptly.
- Fraud prevention: Technical data and gaming patterns are automatically analysed to detect any unusual activity or fraud attempts.
- Service improvement: Anonymised usage data is used to understand usage patterns and improve the platform experience.
- Promotional communications: With your consent, we send information about relevant promotions, bonuses, and new offers.
- Legal compliance: Data is retained and shared with authorities when required by anti-money laundering (AML) law.
- Customer support: Communication records are used by our support team to address inquiries and resolve issues more efficiently.
You may withdraw consent to receive marketing communications at any time via your account settings or by contacting our support team. This withdrawal does not affect the processing of data required for the operation of your account.
Sharing Information With Third Parties
Koin55 understands how sensitive your personal data is. We do not share, sell, or disclose your information to third parties except in the limited circumstances outlined below, and only to the extent necessary for those purposes.
- Payment processors: Required financial information is shared with licensed payment gateways such as FPX, Touch 'n Go, GrabPay, and Boost to enable smooth transactions.
- Platform service providers: Casino and sports game software providers may receive game session data for technical operational purposes only.
- KYC & AML services: Trusted third-party identity verification providers assist us in verifying documents and conducting required AML checks.
- Legal authorities: koin55 will disclose information when ordered to do so by a court, regulatory body, or legitimate law enforcement agency.
- Corporate acquisition: In the event of a business merger or acquisition, member data may be transferred to the new entity with appropriate notice.
All third parties working with koin55 are bound by strict data confidentiality agreements. They are only permitted to process your data for specified purposes and may not use it for any other reason. koin55 regularly audits third-party vendors to ensure compliance with the established privacy standards.
Some of our technical service providers may operate outside Malaysia. In such cases, cross-border data transfers are carried out with appropriate security measures and in compliance with valid international data transfer agreements.
Data Security & Encryption
Protecting your personal data from unauthorised access, loss, or misuse is koin55's highest priority. We employ a combination of the latest security technologies and strict operational procedures to keep your data safe at all times.
- 256-bit SSL encryption: All data transmitted between your device and koin55 servers is encrypted using the latest TLS 1.3 protocol, ensuring your information cannot be intercepted.
- Secure servers: Data is stored in ISO 27001-certified data centres with strict physical access controls, 24/7 monitoring, and redundant backup systems.
- Two-factor authentication (2FA): Members are encouraged to enable 2FA for an extra layer of security to protect their account from unauthorised access even if their password is compromised.
- Internal access controls: Only koin55 staff with a legitimate work requirement are permitted to access member personal data, and every access is recorded in an audit log.
- Regular penetration testing: koin55 conducts regular security testing and vulnerability assessments to identify and close any security gaps before they can be exploited.
- Real-time threat monitoring: Intrusion detection systems (IDS) and advanced threat prevention software operate around the clock to detect unusual activity.
While koin55 employs industry-leading security measures, no system is entirely risk-free. We encourage you to take personal precautions as well, such as using a strong password, not sharing your login credentials, and keeping your device updated with the latest security patches.
Cookies, Analytics & Tracking Technologies
The koin55 website and mobile app use cookies and related tracking technologies to ensure the platform runs smoothly, enhance your experience, and analyse overall usage patterns.
- Essential cookies: These cookies are required for core platform functions such as login session authentication, language preferences, and security. They cannot be disabled as the platform will not work without them.
- Analytics cookies: We use analytics tools to understand how members interact with the platform — which pages are most popular, time spent, and common navigation paths. This data is used in aggregated, anonymous form.
- Functional cookies: These cookies remember your personal preferences such as display layout, favourite games, and notification settings to provide a more personalised experience.
- Mobile app: The koin55 app uses device identifiers and session tokens for secure authentication. App analytics data is collected anonymously for performance improvement purposes.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain platform functions. For analytics and functional cookies, you have the option to accept or decline them through the privacy settings in your koin55 account.
Your Privacy Rights as a koin55 Member
Under Malaysia's Personal Data Protection Act 2010 and koin55's privacy policy, you have the following rights regarding your personal data. We are committed to processing all requests related to these rights within a reasonable timeframe.
Right of Access
You have the right to request a copy of all personal data we hold about you. This request will be processed within 21 working days.
Right to Rectification
If any of your data is inaccurate or outdated, you have the right to request a correction through your profile settings or customer support.
Right to Erasure
You may request the deletion of your personal data, subject to record retention requirements mandated by AML law for 7 years.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time without providing a reason.
Right to Data Portability
You may request your personal data in a machine-readable format (JSON or CSV) for transfer to another platform if needed.
Right to Restriction of Processing
You may request that we restrict the processing of your data during a dispute investigation or while awaiting the outcome of a deletion request.
To exercise any of the rights above, contact our privacy team via in-platform live chat or support email. We may need to verify your identity before processing the request to protect the security of your account.
Data Retention & Deletion
Koin55 does not retain your personal data longer than is necessary for the original purpose of collection or to fulfil applicable legal obligations.
| Data Type | Retention Period | Retention Grounds |
|---|---|---|
| Financial & transaction records | 7 years | AML obligations & tax laws |
| KYC Documents | 5 years after account closure | Gambling regulatory requirements |
| Gaming & wagering data | 3 years | Dispute resolution & audit |
| Support communication logs | 2 years | Service quality & referrals |
| Technical data & access logs | 12 months | Security & digital forensics |
| Marketing preferences | Until you withdraw consent | Relevant communications based on consent |
When the retention period expires and no legal requirement mandates further retention, your data will be permanently deleted from all our systems using secure data deletion methods. Data stored in backups will also be deleted in the next backup cycle.
Changes to This Privacy Policy
The online gaming industry and data privacy landscape are constantly evolving. koin55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, technology, or our business practices.
- Any material amendments will be communicated to you via in-platform notification or email at least 14 days before taking effect.
- The "Updated" date at the top of this document will always reflect the latest version of the Privacy Policy currently in effect.
- Continued use of the koin55 platform after the effective date of any amendment constitutes full acceptance of those changes.
- Previous versions of the Privacy Policy are kept in an archive and can be requested from our support team if needed for reference.
We encourage you to review this Privacy Policy periodically, especially before carrying out any major financial transactions on our platform.
Contact Us — koin55 Data Protection Officer
If you have any questions, concerns, or complaints regarding how koin55 handles your personal data, or wish to exercise any of the privacy rights stated in this policy, our team is ready to assist you.
The koin55 Data Protection Officer (DPO) can be reached via live chat within our platform, which operates 24 hours a day, 7 days a week. You may also contact the support team via the email below for more detailed privacy-related enquiries.
Koin55 official email address: [email protected] — All privacy-related inquiries will be responded to within 3 business days. For urgent matters, please use the in-platform live chat for an immediate response.
If you are not satisfied with how koin55 handles your privacy complaint, you have the right to submit a complaint to the Department of Personal Data Protection Malaysia (JPDP) or the relevant regulatory body within your jurisdiction.